Need a hand?

Open the app, tap Login / Signup, then Forgot Password. Enter your email and we'll send you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

If Sign in with Apple gets stuck or asks you for information it should already have, force-close the app and try again. If the problem continues, email us at [email protected] with your device model and iOS version.

Email [email protected] from the address on your account and we'll process the deletion, including your rider profile, ride history, and any Marketplace listings.

We're aware of stability issues in the My LDR tab and are actively working on a fix. If a ride's GPS data looks incomplete or missing, email us your rider name and approximate ride date and we'll check it manually.

Approved rides are typically reviewed within a few business days of submission. You'll see the status change from Pending Review to Approved in your My LDR tab.

Once a ride is approved and payment is confirmed, your certificate becomes available for download from the My Certificates section of your profile.

Membership numbers are assigned once your profile is reviewed and activated. You'll see it appear on your profile page and in your welcome email once it's issued.

Try force-closing and reopening the app first. If a listing looks wrong, a chat won't send, or you suspect a scam, email [email protected] with the listing name or the other user's name.